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Delivery Information

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Osusu Delivery Information

Standard Delivery

Delivery Time: 3-5 business days

Cost: Free for orders above NGN 50,000; NGN 1,500 for orders below

Availability: Nationwide

Express Delivery

Delivery Time: 1-2 business days

Cost: NGN 3,000 flat rate

Availability: Lagos, Abuja, and Port Harcourt only

Same-Day Delivery

Delivery Time: Within 24 hours

Cost: NGN 5,000 flat rate

Availability: Lagos only

Delivery Process

  1. You will receive an order confirmation email with a tracking number.
  2. Your items will be packed and dispatched within 24 hours (excluding weekends and public holidays).
  3. Our delivery partners will contact you before arrival to confirm your availability.

Order Tracking

Track your order easily using the following methods:

  • Visit our website and enter your tracking number on the "Track My Order" page.
  • Contact our customer support via WhatsApp or email for real-time updates.

Delivery Policies

  • Missed Deliveries: If you're unavailable at the delivery time, our delivery partner will attempt redelivery once. Additional attempts may incur extra charges.
  • Address Changes: Address modifications must be made within 12 hours of placing the order.
  • Damaged Goods: If you receive damaged or incorrect items, please report within 24 hours for a replacement or refund.

Contact Us

  • Phone: +234 800 000 0000
  • Email: support@osusu.ng
  • WhatsApp: +234 900 000 0000